Company Information:
Company Name: Moonstone Aesthetics
Company Address: Wescroft Leisure Centre, Wescroft Road, Carshalton, SM5 2TG
Contact Email: info@moonstoneaesthetics.co.uk
Contact Phone Number: +44 7503818961
Refund and Returns Timeframe:You may request a refund or return the product within 14 days after receiving your order.
Return Eligibility:
To be eligible for a return, the item must be unused and in its original packaging.
Exceptions: We do not accept returns for perishable goods or intimate items.
Return Process:
Initiate the return process by contacting our customer support team at info@moonstoneaesthetics.co.uk or through our online support portal.
Provide details about your return, including the reason for return.
Our customer support team will guide you through the return process and provide instructions on how to proceed.
Ensure you have your receipt or proof of purchase ready.
Refunds:
Refunds will be processed via the original method of payment, typically to your credit card.
Please allow up to 14 working days for the refund to be processed.
Partial Refunds:
In certain situations, partial refunds may be granted, depending on the condition of the returned item.
Late or Missing Refunds:
If you have not received your refund within the specified timeframe, please contact us at info@moonstoneaesthetics.co.uk. We will assist you promptly.
Exchanges:
Exchanges are allowed for defective or damaged items.
To request an exchange, please contact our customer support team and describe the situation. They will guide you through the exchange process.
Gift Returns:
Gift recipients may return items marked as gifts.
Gift returns will be processed in the form of a refund to the original purchaser’s payment method.
No specific instructions are required for gift returns.
Shipping Returns:
Customers are responsible for covering the cost of return shipping.
We do not provide prepaid shipping labels for returns.
Trackable Shipping:
For your protection, we encourage you to use trackable shipping services when returning items. This will ensure that your return is received by us.
Customer Assistance:
For any questions or assistance related to refunds and returns, please reach out to us through one of the following methods:
Email: info@moonstoneaesthetics.co.uk
Phone: +44 7503818961
Contact Form: Available on our website
Our customer support team aims to respond within 24 hours to assist you with your inquiries.